NHTSA Complaint #11418056 — 2017 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11418056
Vehicle	2017 KIA SOUL
Component	ENGINE
Date of Incident	May 19, 2021
Date Filed	May 21, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

A couple hours after getting an oil change the engine started knocking. It got so bad we couldn’t continue to safely drive it, even to get it back to the service station. Had it towed to repair shop and they have said there is a bearing rod that is messed up in the engine. There was not an accident or fire only because we stopped driving before things could get worse. Although the 2017 Kia Soul does not have any recalls it uses some of the same parts of other models that have been recalled. I have also been told this is a common issue for this model. I don’t have an estimate yet as the repair shop is still working on that. I don’t remember exact mileage and can’t check because car is at shop.

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