NHTSA Complaint #11417461 — 2014 HYUNDAI TUCSON

THE CONTACT OWNS A 2014 HYUNDAI TUCSON. THE CONTACT STATED THAT WHILE TURNING ON THE VEHICLE OR IDLING, THE VEHICLE MADE AN ABNORMAL SOUND AND WAS NOT OPERATING AS NEEDED. NO WARNING LIGHTS WERE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE AND DIAGNOSED THAT THERE WAS NO OIL ON THE DIP STICK AND THE OIL WAS 2 QUARTS LOW. THE MECHANIC PERFORMED A COMPLETE OIL CHANGE HOWEVER, THE VEHICLE STILL CONSUMED AN EXCESSIVE AMOUNT OF OIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE IT TO A HYUNDAI DEALER. THE VEHICLE WAS TAKEN TO THE DEALER AND INFORMED THE CONTACT TO CONTINUE TO DRIVE THE VEHICLE UNTIL THE NEXT OIL CHANGE AND NOT TO ADD OIL. THE CONTACT WAS ALSO INFORMED THAT IF THE ENGINE SEIZED, THE VEHICLE WAS COVERED UNDER THE 100,000 MILES WARRANTY. THE VEHICLE WAS THEN TAKEN BACK TO THE INDEPENDENT MECHANIC FOR ANOTHER ROUTINE MAINTENANCE AND A QUART OF OIL WAS ADDED AGAIN. THE CONTACT CONTACTED THE MANUFACTURER AGAIN AND WAS INFORMED THAT A CASE WAS OPENED BUT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER ALSO INFORMED THE CONTACT THAT THEY WOULD PAY FOR THE DIAGNOSTIC AND REPAIR ONE TIME ONLY BUT THE CONTACT WOULD NEED TO SIGN A LIABILITY WAIVER IF THE DEALER WAS UNABLE TO FIX THE FAILURE THE FIRST TIME. ADDITIONALLY, THERE WOULD NOT BE SECOND GOODWILL REIMBURSEMENT IF THE VEHICLE FAILED AFTER THE FIRST REPAIR. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 67,000.