NHTSA Complaint #11417458 — 2013 HYUNDAI VELOSTER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11417458
Vehicle 2013 HYUNDAI VELOSTER
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

On five separate occasions the vehicle engine has shut off completely while driving in traffic. Fortunately my wife was able to coast to the side of the road, but in all instances a serious road hazard and danger to safety for both us as well as the public was created. We are now no longer driving the vehicle out of fear of our safety. We have contacted the Hyundai dealership where all the prior 4+ years of service has been done, as well as Hyundai USA. Both have said they will not investigate. After the first two occurrences, I was told the original engine needed to be replaced due to metal shavings in the internal components. This is the exact same reason for the recent global recall, however Hyundai said our model was not covered under the warranty even though it was the same issue. We had the Hyundai Dealership replace the engine and within one month it happened again. This time they said the catalytic converter/exhaust manifold had failed again (this was the third catalytic converter). Since then, the engine has shut off two more times while driving. A local certified mechanic has inspected it and said he has seen several similar problems with other Hyundai vehicles. Hyundai USA refuses to address the issue.

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