NHTSA Complaint #11417446 — 2012 HYUNDAI VERACRUZ

THE CONTACT OWNS A 2012 HYUNDAI VERACRUZ. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V705000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT HAD NOT SPOKEN WITH THE DEALER HOWEVER, IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE WITHIN THE RECALL NOTICE THAT WAS RECEIVED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE BATTERY WARNING LIGHT AND FOB WARNING LIGHT WOULD ILLUMINATE AND THE VEHICLE WOULD STALL WHILE IDLING. THE CONTACT HAD TO RESTART THE VEHICLE. THE CONTACT HAD TAKEN THE VEHICLE TO A CERTIFIED MECHANIC WHO REPLACED THE TRANSMISSION TWICE. THE FAILURE CONTINUED AND THE VEHICLE WAS PRESENTLY INOPERABLE. THE CONTACT WAS SCHEDULED FOR ANOTHER TRANSMISSION REPLACEMENT WHEN THE RECALL NOTIFICATION WAS RECEIVED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. PARTS DISTRIBUTION DISCONNECT.