NHTSA Complaint #11487675 — 2012 HYUNDAI VERACRUZ

The contact owns a 2012 Hyundai Veracruz. The contact stated that while driving approximately 50 MPH, the vehicle slowed down and several unknown warning lights illuminated. The contact stated that he slowly drove to an independent mechanic and the vehicle was diagnosed with a faulty alternator that was covered with oil residue. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 20V705000 (Engine and Engine Cooling) at Ray Skillman Southside Hyundai. The contact stated that prior to the failure, a "Charging System" warning was displayed and the vehicle was taken to the dealer Ray Skillman Avon Hyundai (8775 E US Hwy 36, Avon, IN 46123) where the failure cause was diagnosed as a faulty battery. The contact stated that the vehicle was taken to the local Auto Zone where he purchased a battery and had it replaced. The vehicle was towed to Ray Skillman Avon Hyundai who stated that the vehicle could not be repaired under a recall again but they would submit paperwork to the manufacturer for a good will repair. The contact stated that he was informed by the dealer that the manufacturer declined to provide the repair because the vehicle was out of warranty. The manufacturer was notified of the failure by email as the contact was awaiting a response. The failure mileage was unknown.