NHTSA Complaint #11416410 — 2021 CHEVROLET TAHOE

ON APRIL 3, 2021 AT APPROXIMATELY 5:00PM, WHILE DRIVING ON THE HIGHWAY THROUGH NORTH CAROLINA (ON A TRIP FROM MARYLAND TO FLORIDA) WITH MY FAMILY OF 5 (TWO ADULTS AND 3 YOUNG CHILDREN, INCLUDING MY INFANT SON) OUT OF NOWHERE MY BRAND NEW TAHOE BEGAN SHAKING UNCONTROLLABLY AND THE ENGINE STARTING POPPING AND SPUTTERING AS IF IT WERE GOING TO GIVE OUT COMPLETELY. THIS OCCURRED ON A VERY BUSY HIGHWAY, WHERE MY VEHICLE WAS SURROUNDED BY MANY OTHER VEHICLES DRIVING AT HIGH RATES OF SPEED. IT WAS A VERY FRIGHTENING SITUATION AND I IMMEDIATELY EXITED THE HIGHWAY AND STOPPED AT THE NEAREST SAFE LOCATION, WHICH WAS A WENDY'S RESTAURANT. AT THE TIME THAT THIS SERIOUS SAFETY DEFECT OCCURRED, MY BRAND NEW 2021 CHEVROLET TAHOE RST, WHICH I HAD OWNED FOR LESS THAN 6 MONTHS, HAD ONLY 5334 MILES ON IT. I CONTACTED ONSTAR AND WAS TOLD THERE WERE NO ISSUES DETECTED AND THAT I SHOULD "TAKE IT EASY" AND CONTINUE DRIVING. THE ENGINE CONTINUED SHAKING AND SPUTTERING FOR ABOUT AN HOUR AND THEN STOPPED. WE WENT TO ATLANTA TO MEET WITH FAMILY AND PARKED THE CAR. THE NEXT MORNING WHEN I WENT TO START THE CAR, IT BEGAN SHAKING AND SPUTTERING AGAIN LIKE THE ENGINE WAS GOING TO BLOW AND THE ELECTRIC PANEL ON THE CAR DISPLAYED A NUMBER OF ERRORS. I CONTACTED ONSTAR AND WAS INFORMED THERE WAS ENGINE TROUBLE AND I SHOULD TAKE THE CAR TO THE NEAREST DEALER. I STILL HAVE NOT GOTTEN MY CAR BACK. I HAVE INITIATED A LEMON CLAIM WITH GM BUT THEY HAVE SAID THERE'S A BACKLOG AND HAVE NO ETA ON WHEN THIS ISSUE IS TO BE RESOLVED. MEANWHILE, MY FAMILY IS OUT OF A VEHICLE AND I AM STILL PAYING A CAR NOTE FOR AN $80,000 BRAND NEW CAR THAT I DO NOT HAVE ACCESS TO AND THAT IS TOO DANGEROUS TO DRIVE. SOMETHING NEEDS TO BE DONE ABOUT THIS AS I'VE SEEN OTHER REPORTS OF SIMILAR ISSUES ON THE INTERNET. PLEASE HELP.