NHTSA Complaint #11416319 — 2015 CADILLAC CTS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11416319
Vehicle	2015 CADILLAC CTS
Component	UNKNOWN OR OTHER
Date of Incident	March 15, 2020
Date Filed	May 12, 2021
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

THE CUE SYSTEM IS CRACKING AND NON RESPONSIVE TO ANY TOUCH INPUT. I HAVE FOLLOWED THE INSTRUCTIONS FOR RESETTING THE SYSTEM BUT THIS DOES NOT CORRECT THE LACK OF RESPONSE NOR THE SCREEN CRACKING.. I CANNOT CONTROL THE NAVIGATION SYSTEM, RADIO, SPECIFIC CLIMATE SETTINGS, LANGUAGE OF THE INSTRUMENTATION (CURRENTLY STUCK IN FRENCH). THIS IS NOT COVERED NOW THAT OUT OF WARRANTY AND THE DEALERSHIP WANTS $2000.00+ TO REPLACE THE ENTIRE UNIT WITH AN IDENTICAL ONE THAT WILL DEVELOP THE SAME PROBLEM. THIS IS A DESIGN DEFECT AND THESE SHOULD ALL BE RECALLED. NY WIFE IS DISABLED AND RELIED ON THE NAVIGATION SYSTEM TO FIND DIRECTIONS TO LOCATIONS.

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