NHTSA Complaint #11416306 — 2018 FORD ESCAPE

ON 04/28/2021 MY REMOTE START ON MY 2018 FORD ESCAPE TITANIUM 2.0L, WITH ONLY 21,833 MILES ON IT, DID NOT WORK AND DID NOT START MY VEHICLE. I GOT IN, STARTED MY VEHICLE USING THE PUSH BUTTON START, AT WHICH POINT MY VEHICLE BEGAN TO SHAKE AND THE CHECK ENGINE LIGHT CAME ON WITH NO OTHER INFORMATION. THE FORD PASS APP INDICATED 'MALFUNCTION INDICATOR LAMP-REGULATORY' WITH NO OTHER DETAILS. I IMMEDIATELY CALLED MY LOCAL DEALER, BELL FORD BUT THEY COULD NOT GET ME IN FOR SERVICE UNTIL MID-JUNE. I THEN CALLED THE DEALER WHERE I BOUGHT MY CAR, FULLERTON FORD AND GOT AN APPOINTMENT FOR TODAY 05/12/21. I BROUGHT MY VEHICLE IN THIS MORNING AND AFTER 20-30 MINUTES MY SERVICE ADVISOR CAME TO ME AND SAID THE COOLANT WAS LEAKING INTO THE ENGINE AND THAT THE ENGINE NEEDS TO BE COMPLETELY REPLACED. THEY PROVIDED ME WITH A LOANER CAR AND TOLD ME THEY WILL CONTACT ME WHEN THE NEW ENGINE IS INSTALLED, WHICH COULD TAKE LONGER THAN A WEEK.