NHTSA Complaint #11416214 — 2012 HYUNDAI SANTA FE

I WENT GROCERY SHOPPING ON WED APRIL 21,2021 CAME OUT TRIED STARTING MY 2012 HYUNDAI SANTA FE AND IT WOULDN'T START I PROCEEDED TO TRY AGAIN AND IT STARTED MAKING THIS HIGH PITCHED NOISE ,PEAKED OUT REALLY LOUD A PUFF OF SMOKE CAME OUT FROM UNDERNEATH MY HOOD AND THE CAR WAS COMPLETELY DEAD. I HAD IT TOWED TO MY MECHANIC WHERE HE REPLACED THE STARTER THINKING THAT WAS THE PROBLEM WHICH IT WASN'T HE INFORMED ME THE ENGINE WAS SEIZED UP . I THEN HAD THE SANTA FE TOWED TO THE HYUNDAI DEALERSHIP WHERE IT WAS PURCHASED NEW FROM THE ORIGINAL OWNER ALL SERVICE FROM DAY ONE HAS BEEN DONE AT THIS HYUNDAI DEALERSHIP WE BOUGHT THIS CAR KNOWING THE SERVICE RECORDS AND HISTORY OF CAR WE ALSO KNEW IT CAME WITH A 10 YEAR 100000 MILE DRIVE TRAIN WARRANTY. MOTOR FAILED AT 96128, WOULD OF BEEN COVERED UNDER MANUFACTURES DRIVE TRAIN WARRANTY IF I WAS ORIGINAL OWNER I WAS TOLD. AFTER DOING RESEARCH WE HAVE DISCOVERED THIS IS A COMMON PROBLEM WITH THE HYUNDAI SANTA FE MOTORS LOCKING UP. SERVICE WRITER ADVISED US TO CONTACT HYUNDAI DIRECTLY WHICH I DID MY CASE #18222696 WAS TOLD SOMEONE WOULD CALL ME WITHIN 3-5 BUSINESS DAYS WHICH I HAVEN'T HEARD FROM ANYONE.