NHTSA Complaint #11416087 — 2017 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11416087
Vehicle	2017 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	August 1, 2020
Date Filed	May 11, 2021
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

FORD F-150 MOON ROOF RAMP/GUIDE JAW (PART # FL3Z1651070B/FL3Z1651071B) STOPPED WORKING. THE MOON ROOF MALFUNCTIONS GETTING SUCK IN THE OPEN MODE, OR FAILING TO CLOSE PROPERLY IF AT ALL. MANY FORD OWNERS HAVE EXPERIENCED THE SAME ISSUE, TO THE POINT THAT THERE ARE VIDEOS ON THE INTERNET PERTAINING TO THIS MALFUNCTION. WHILE ATTEMPTING TO GET THIS REPAIR FIXED AT THE FORD DEALERSHIP THE EMPLOYEES ADVISED ME THAT THEY SEE THIS ISSUE OFTEN, AND THAT THE GLASS SHATTERS AND BREAKS FROM THIS MALFUNCTION. I WAS QUOTED $400.00 TO REMEDY THE ISSUE, AND WOULD HAVE TO LEAVE MY VEHICLE AT THE DEALERSHIP FOR THE DAY. THE ESTIMATED TIME TO COMPLETE THE REPAIR WAS FOUR HOURS.

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