NHTSA Complaint #11415750 — 2021 TOYOTA 4RUNNER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11415750
Vehicle	2021 TOYOTA 4RUNNER
Component	STEERING
Date of Incident	May 5, 2021
Date Filed	May 9, 2021
Mileage	350 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I BOUGHT A 2021 4RUNNER LATE APRIL OF 2021. I REPORTED AND SCHEDULED AN APPOINTMENT FOR A BALANCE CHECK. THIS DIDN'T SEEM TO FIX THE PROBLEM. WHILE THEY WHERE IN THE PROCESS OF BALANCING THE TECH BROKE 2 CENTER CAPS. I WILL SETTING UP AN APPOINTMENT TO HAVE THE DEALERSHIP RECHECK AND ALIGNMENT. I'VE READ REPORTS WHERE THIS HAS BEEN A PROBLEM BEFORE WITH A LOT OF 4 RUNNERS. I'M DISAPPOINTED WITH THE CUSTOMER SERVICE AS WELL THERE. PLEASE HELP ME RESOLVE THIS PROBLEM. I REALLY LOVE THE VEHICLE BUT AT 60-65MPH THE STEERING WHEEL SHAKES AND THE 4RUNNER WANTS TO PULL TO THE RIGHT.

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