NHTSA Complaint #11415727 — 2018 SUBARU OUTBACK

PURCHASED VEHICLE IN NEW CONDITION IN 2018. FROM THERE ON FORWARD, I'VE EXPERIENCED PROBLEMS WITH THE RADIO SYSTEM NOT WANTING TO WORK. THERE WAS NO SOUND OUTPUT. WE THOUGHT IT HAD TO DO WITH THE RADIO SATELLITE ITSELF, BUT OVERTIME THE REAL ISSUE WAS UNCOVERED. AFTER ONLY 6 MONTHS WITH A BRAND NEW BATTERY, MY VEHICLE WOULD NOT START. I'D LATER LEARN THE BATTERY DEPLETED PREMATURELY, AND ALL THE DEALER AUTO SHOP WOULD RECOMMEND IS BUYING A NEW BATTERY. THE RADIO WORKED JUST FINE AFTER EACH TIME I'VE PURCHASED AND REPLACED MY CAR BATTERY. NOW HAVING REPLACED THE BATTERY TWICE FOR $197 EACH TIME, I'VE LEARNED THIS IS ONLY A BAND AID FIX THAT WOULD LAST 6-12 MONTHS. I HAVE SAVED MY RECEIPTS BUT DID NOT ATTACH THOSE AS THEY CONTAIN PERSONAL INFO.