NHTSA Complaint #11415715 — 2020 FORD EXPLORER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11415715
Vehicle	2020 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	May 8, 2021
Date Filed	May 9, 2021
Mileage	6,659 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

THE BACKUP CAMERA INTERMITTENTLY DOES NOT WORK WHEN WE PUT THE VEHICLE IN REVERSE. WE ESTIMATE THAT IT FAILS TO WORK 10-15% OF THE TIME. THE SCREEN TURNS BLUE AND WE CANNOT USE THE CAMERA TO SEE WHAT IS BEHIND US. WE RELY ON THE CAMERA BECAUSE THE OVERALL VISIBILITY TO SEE BEHIND THE VEHICLE IS POOR. WE BELIEVE THAT THIS ISSUE IS SIMILAR TO THE PROBLEM THAT LED FORD TO RECALL OTHER VEHICLES. OUR VEHICLE IS NOT INCLUDED IN THOSE RECALLS.

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