NHTSA Complaint #11414619 — 2014 NISSAN ALTIMA

TL* THE CONTACT OWNS A 2014 NISSAN ALTIMA. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED RANDOM ISSUES WHILE ATTEMPTING TO ACCELERATE FROM A STOP. THE VEHICLE WOULD FAIL TO EXCEED 2 MPH WITH THE ACCELERATOR PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE SHUDDERED WITH AN ABNORMAL SOUND. THE VEHICLE WAS TURNED OFF AND RESTARTED FOR THE COMPUTER TO REBOOT. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER CITING A KNOWN ISSUE WITH THE CVT TRANSMISSION. THE MANUFACTURER EXTENDED THE WARRANTY COVERAGE TO 7 YEARS OR 84,000 MILES. O'NEIL NISSAN (849 STREET RD, WARMINSTER, PA 189740) WAS MADE AWARE OF THE FAILURE HOWEVER, THERE WAS NO DTC CODES RETRIEVED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO TAKE IT TO ANOTHER DEALER FOR A SECOND OPINION. A FIELD TECHNICIAN WAS SENT TO DIAGNOSE THE FAILURE HOWEVER, THE FIELD TECHNICIAN HAD NOT SHOWN UP TO DIAGNOSE THE VEHICLE. MONTGOMERYVILLE NISSAN (991 BETHLEHEM PIKE, MONTGOMERYVILLE, PA 18936) WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NO FAILURE CODES WERE RETRIEVED. BOTH DEALERS INFORMED THE CONTACT THAT OTHER NISSAN VEHICLE OWNERS HAD REPORTED THE SAME ISSUES HOWEVER, THE MANUFACTURER HAD NO REMEDY FOR THE REPAIR SINCE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 63,665.