NHTSA Complaint #11414354 — 2011 FORD ESCAPE

I HAVE A 2011 FORD EACAPE.... WE LOST POWER STEERING 2-3 YEARS AGO IN MY CAR WHILE DRIVING ON TWISTY HILLY ROADS IN ITHICA, NY ON WAY TO GET OUR 3 YOUNG GRANDCHILDREN AND THANK GOD IT WAS MY HUSBAND DRIVING BECAUSE I PROBABLY WOULD HAVE BEEN IN A SERIOUS ACCIDENT... TONS OF CARS RECALLED... SAME MAKE,SAME MODEL,SAME YEAR AND MADE AT SAME PLANT IN KANSAS!!!!! BUT FORD NEVER RECALLED MU VIN#..... WE WERE STRANDED THERE AND LOST TIME FROM WORK!!!! WE TOOK IT TO 3 FORD DEALERS WITH NO HELP!!! WANTING ALMOST $2,400!!!!! LOST TIME FROM WORK GETTING IT FIXED WHICH TOOK OVER 3WEEKS AND FINALLY OUR MECHANIC FOUND THE PART!!!! POWER STEERING COLUMN!!!! HOW WITH 1,000S OF COMPLAINTS IS MINE NOT COVERED!!!! IT'S THE STEERING COLUMN!!!! IT'S NOT LIKE IT'S A MUFFLER!!!! NOW AFTER PAYING TO GET IT FIXED !!!! I HAVE SINCE GIVEN THIS TO MY 18 YEAR OLD DAUGHTER FOR HER SENIOR YEAR AND SHE LOST POWER STEERING ALMOST SENDING HER INTO HEAD ON TRAFFIC!!!!! MY DAUGHTER ALMOST GOT KILLED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AND YES WE WERE TOLD ITS THE GOD [XXX] STEERING COLUMN AGAIN!!!!!!!!!!!!!!!!! WHAT DO I HAVE TO SO TO GO AFTER FORD FOR THIS SERIOUS ISSUE!!!!!! THEY MAKE BILLIONS AND BILLIONS OF DOLLARS SELLING FAULTY, DANGEROUS CARS!!!!!!! AND ARE ALLOWED OVER AND OVER AND OVER AGAIN TO GET AWAY WITH IT!!!!!! THEY KNOW FULL WELL THAT THERE IS A SERIOUS ISSUE AND SHOULD HAVE RECALLED ALL OF THE 2011 ESCAPES TO GET THAT PART FIXED!!!!!! ALL!!!! WHEN ARE YOU OR SOMEBODY GOING TO PUT A STOP TO THIS [XXX]!!!!!!!!! ALMOST EXACTLY 3 YEARS TO THE DAY OF WHEN THIS HAPPENED BEFORE!!!! NOW I HAVE TO WAIT AGAIN TO FIND A PART, PAY TONS OF MONEY AGAIN!!! AND THANK GOD MY DAUGHTER DIDN'T GET HURT!!!!! PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).