NHTSA Complaint #11414242 — 2017 FORD F-350

TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT UPON HITTING A BUMP WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD INDEPENDENTLY SHIFT OUT OF HIS DRIVING LANE WITHOUT WARNING. THE CONTACT HAD INITIALLY TAKEN THE VEHICLE TO SEYMOUR FORD (2601 SEYMOUR RD, JACKSON, MI 49201) WHERE THEY ADJUSTED THE FRONT SUSPENSION. THE CONTACT THEN STATED THAT WHILE HIS SON WAS DRIVING AT 55 MPH, HE HIT A BUMP IN THE ROAD AND THE VEHICLE INDEPENDENTLY SHIFTED TO THE RIGHT; HITTING A POST. THE AIR BAGS DID NOT DEPLOY, THE CONTACT'S SON WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE CONTACT'S SON WAS ABLE TO DRIVE AWAY FROM THE COLLISION WITH MINOR DAMAGE TO THE FRONT FENDER. THE CONTACT THEN SPOKE TO THE SAME DEALER WHO THEN REFERRED HIM TO THE MANUFACTURER. THE MANUFACTURER OFFERED HIM NO ASSISTANCE AND REFERRED HIM BACK TO THE SAME DEALER. UPON INVESTIGATION, THE CONTACT LINKED THE VEHICLE FAILURE TO AN ISSUE KNOWN ONLINE AS "THE DEATH WOBBLE," THE FAILURE HAD PERSISTED AND HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000.