NHTSA Complaint #11414122 — 2012 TOYOTA SIENNA

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11414122
Vehicle	2012 TOYOTA SIENNA
Component	WHEELS
Date of Incident	April 26, 2021
Date Filed	April 27, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WE REALIZED THAT OUR VEHICLE HAD A FLAT TIRE. WHEN WE WENT TO ATTEMPT TO PUT ON THE SPARE, WE NOTICED THAT ALL OF THE LUG NUTS HAD "SWOLLEN" AND NONE OF THE LUG NUTS WOULD FIT IN THE CORRESPONDING SOCKET. ULTIMATELY, THE LUG NUT CAPS DELAMINATED, AND IT TOOK OVER AN HOUR TO TEAR THE CAPS FROM THE NUTS. IF THIS HAD HAPPENED ON THE SIDE OF THE HIGHWAY, ADDRESSING THIS ISSUE WOULD HAVE BEEN INCREDIBLY DANGEROUS. IT DOES NOT SEEM TO MAKE SENSE TO CONTINUE USING LUG NUTS WITH DECORATIVE CAPS FOR AESTHETIC REASONS WHILE IMPACTING THE SAFETY OF DRIVERS WITH FLAT TIRES.

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