NHTSA Complaint #11413901 — 2019 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11413901
Vehicle	2019 JEEP CHEROKEE
Component	ENGINE
Date of Incident	March 30, 2021
Date Filed	April 26, 2021
Mileage	35,780 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WHILE DRIVING MY JEEP SUDDENLY SHUT OFF. THIS HAPPENED TWICE, SO I TOOK IT TO LIBERTY JEEP IN LIBERTYVILLE. I WAS TOLD THAT THEY WOULD NEED TO DO A PCM REPROGRAM AND THAT IT WILL NOW BURN 1 QUART OF OIL PER EVERY 1000 MILES AND THAT I WOULD NEED TO KEEP AN EYE ON IT TO CONTINUE TO TOP OF THE OIL SO THE JEEP DOESN'T SHUT DOWN. THIS IS NOT ACCEPTABLE FOR A DEALERSHIP TO SAY. I AM FEARFUL OF DRIVING LONG DISTANCE ON HIGHWAYS WITH THIS NOW AND WOULD LIKE TO GET OUT OF THIS LEASE. I HAVE ATTEMPTED TO DISCUSS WITH THE DEALERSHIP AND I HAVEN'T HAD ANY LUCK. OWNER OR MANAGERS DO NOT RETURN ANY EMAILS OR PHONE CALL. THIS IS VERY DISTURBING.

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