NHTSA Complaint #11413593 — 2007 CHEVROLET SILVERADO 1500

THIS RECALL, # 49152, WAS RECEIVED IN JULY, 2016. I TRIED TO SCHEDULE THE REPAIR WITH A LOCAL CHEVROLET DEALER AND WAS TOLD THAT REPAIR PARTS WERE NOT AVAILABLE. I CONTINUED TO CHECK EVERY FEW MONTHS AND ALWAYS RECEIVED THE SAME ANSWER. IN MARCH, 2021 I RECEIVED A NOTICE THAT PARTS WERE NOW AVAILABLE AND I COULD SCHEDULE THE REPAIR, WHICH I DID. WHEN I SCHEDULED THE REPAIR THE DEALER SAID THEY WOULD HAVE TO ORDER THE PART AND WOULD CALL WHEN IT ARRIVED. THE PART ARRIVED AND THE REPAIR WAS SCHEDULED FOR 4/22/21 AND I WENT TO THE SERVICE BAY AT THE APPOINTMENT TIME. THE SERVICE CLERK SAID THE REPAIR WOULD TAKE ABOUT 2 HOURS AND I COULD EXPECT TO PAY ABOUT $800.00. I SAID I THOUGHT RECALL REPAIRS WERE FREE AND HE SAID THE AIR BAG REPAIR WAS FREE, BUT THAT ALMOST ALWAYS THE TRUCK DASH CRACKED DURING REMOVAL AND GM WOULD NOT COVER THE DASH COST. AFTER SOME DISCUSSION WHERE HE REPEATED THAT MOST DASH REMOVAL RESULTED IN A CRACKED DASH AND AGAIN THAT GM WOULD NOT COVER THE COST, I LEFT. II DO NOT UNDERSTAND HOW THE COST OF THE AIRBAG REMOVAL AND REINSTALLATION IS NOT ENTIRELY INCLUDED IN THE RECALL REPAIR. PLEASE EXPLAIN WHY THIS IS THE CASE AND, IF IT IS NOT THE CASE, PLEASE HELP ME GET THE AIRBAG REPLACED. THANK YOU.