NHTSA Complaint #11413557 — 2013 TOYOTA HIGHLANDER

AIR BAGS issue reported to NHTSA

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Crash 1 Injury

Complaint Details

ODI Number	11413557
Vehicle	2013 TOYOTA HIGHLANDER
Component	AIR BAGS
Date of Incident	April 14, 2021
Date Filed	April 23, 2021
Mileage	148,000 miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER, THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AND SWERVED TO AVOID A CAT, IT RESULTED IN CRASHING INTO A METAL TELEPHONE POLE. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE SEAT BELT FAILED TO RETRACT. THE VEHICLE WAS TAKEN TO LARRY H. MILLER LEXUS SPOKANE1030 W 3RD AVE, SPOKANE, WA 99201: (509) 293-6074 BUT WAS NOT DIAGNOSED OR REPAIRED. THE DRIVER STRUCK THE STEERING WHEEL WITH HER CHEST AND MEDICAL ATTENTION WAS PROVIDED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THERE WAS NO REPORTED FIRE. A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE.THE FAILURE MILEAGE WAS 148,000.

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