NHTSA Complaint #11413131 — 2021 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11413131
Vehicle 2021 CHRYSLER PACIFICA
Component ENGINE
Date of Incident
Date Filed
Mileage 950 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

WHEN THE CAR WAS STOPPED AT A STOP SIGN GETTING READY TO MAKE A RIGHT TURN, THE ENGINE TURNED OFF. THOUGH THE CAR WAS ON DRIVE, I WAS UNABLE TO ACCELERATE OR MOVE THE CAR. I HAD TO SHIFT TO PARK, RESTART THE CAR AND WAS THEN ABLE TO DRIVE. THIS HAPPENED ELEVEN DAYS LATER AGAIN, IN EVEN SCARIER CIRCUMSTANCES. THE ENGINE TURNED OFF WHEN I WAS SLOWING DOWN IN PREPARATION TO MERGE INTO A HIGHWAY. THE CAR TURNED OFF AND STOPPED AND I COULD NOT ACCELERATE OR DRIVE, HOLDING UP THE CARS BEHIND ME. AGAIN I HAD TO SHIFT THE CAR TO PARK AND RESTART THE CAR BEFORE I COULD SHIFT BACK TO DRIVE AND START DRIVING. I HAD MY FOUR KIDS IN THE CAR WITH ME AND THIS WAS EXTREMELY DANGEROUS AND TERRIFYING FOR EVERYONE. A CAR THAT SUDDENLY TURNS OFF IN THE MIDDLE OF DRIVING WITHOUT WARNING IS NOT SAFE TO BE ON THE ROAD.

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