NHTSA Complaint #11413080 — 2011 KIA OPTIMA

TL* THE CONTACT OWNS A 2011 KIA OPTIMA. THE CONTACT PREVIOUSLY RECEIVED NOTIFICATION NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO BERT OGDEN MISSION KIA (2307 E EXPRESSWAY 83, MISSION, TX 78572) WHERE THEY INSPECTED THE VEHICLE AND FOUND NO FAULT WITH THE ENGINE. THE RECALL CLASSIFICATION WAS THEN REMOVED FROM THE VEHICLE AND THE VEHICLE WAS RETURNED TO THE CONTACT. MONTHS LATER, THE CONTACT STATED THAT AN ABNORMAL KNOCKING SOUND WAS COMING FROM THE ENGINE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACT ALSO STATED THAT THE KNOCKING GREW LOUDER, AND THE VEHICLE WOULD STALL UPON ACCELERATION, WITHOUT WARNING. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED THAT THEY WERE UNABLE TO ASSIST HIM SINCE THE RECALL WAS ALREADY SERVICED ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.