NHTSA Complaint #11412800 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11412800
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	April 1, 2021
Date Filed	April 19, 2021
Mileage	71,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

TL* THE CONTACT OWNS A 2016 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING, A LOUD NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO BOOMER KIA LOCATED AT 339 W INTERSTATE 240 SERVICE RD, OKLAHOMA CITY, OK 73139 WHO DISCOVERED THAT THERE WAS NO OIL IN THE ENGINE. THE CONTACT INDICATED THAT THE OIL WAS RECENTLY CHANGED PRIOR TO THE FAILURE. THE DEALER ADDED OIL TO THE ENGINE HOWEVER, DAYS LATER THE VEHICLE STALLED AND IT WAS DISCOVERED AGAIN THAT THERE WAS NO OIL IN THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 71,000. THE VIN WAS NOT AVAILABLE.

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