NHTSA Complaint #11408663 — 2020 JEEP GLADIATOR

THE VEHICLE RADIO WILL EXPERIENCE A VERY LOUD POPPING SOUND THROUGH THE BASE RADIO SPEAKERS AS IT APPEARS TO SHORT OUT WHILE AT START UP OR DRIVING. THIS IS VERY STARTLING AND DISTRACTING TO THE DRIVER AND MAY RESULT IN AN ACCIDENT. THE RADIO ALSO LOSES TIME OFTEN, THE VEHICLE HAS BEEN TO THE DEALERSHIP AT LEAST 13 TIMES FOR THIS. JEEP CARES ADVISED ME TO GET TSB ( TECHNICIAN SERVICE BULLETIN) # 08-015-21. THIS UPDATE WAS SUPPOSE TO FIX " EVERYTHING " THIS WAS NOT THE CASE. WHEN AT START UP THE RADIO WENT TO A BLACK SCREEN AND LOCKED UP FOR NEARLY A WEEK. THE NEXT WEEK IT BEGAN TO WORK AGAIN AND THEN WHILE BACKING OUT OF MY DRIVEWAY THE LOUD POP APPEARED AGAIN AS THE RADIO SHORTED OUT AS IT HAS BEEN. A VIDEO OF THE LOCKED UP RADIO AND INFORMATION WAS SENT TO JEEP CARES WHO DISMISSED THESE EVENTS SAYING TO JUST TAKE IT TO THE DEALERSHIP WHEN IT OCCURRES. THIS IS IMPOSSIBLE AS IT ONLY LAST ABOUT A MINUTE WHEN IT SHORTS OUT WITH THE STARTLING POP SOUND. JEEP HAS NOT BEEN ABLE TO FIX THESE BASE RADIOS SINCE 2018 AND NOW IN 2021 MY JEEP GLADIATOR IS STILL UNCHANGED, THE SUPPOSED TSB FIX HAS FIXED NOTHING. THE SUDDEN STARTLING LOUD SOUND HAS JARRED ME ENOUGH TO NEARLY GO OUT OF MY LANE WHILE ON THE HIGHWAY AS IT IS COMPARATIVELY LOUD AS A RIFLE BEING FIRED FROM THE SPEAKERS. PLEASE LOOK INTO THIS SAFETY CONCERN AS JEEP SEEMS TO BE IGNORING CUSTOMERS CONCERNS ON THIS ISSUE. THANK YOU FOR YOUR TIME.