NHTSA Complaint #11408612 — 2017 HONDA HR-V

A TOTAL BRAKE FAILURE CAUSED AN ACCIDENT. WHEN PRESSING THE BRAKE PEDAL, IT WAS ROCK SOLID AND WOULD NOT BUDGE. MY WIFE WAS DRIVING GETTING OFF A HIGHWAY EXIT WHEN THE BRAKES FAILED AND REAR ENDED AN SUV STOPPED AT A STOP SIGN. THE ACCIDENT CAUSED HER BACK INJURY WHICH STILL BOTHERS HER TO THIS DAY. THE CRASH WASN'T BAD ENOUGH TO DEPLOY THE AIRBAGS, BUT CAR DAMAGE WAS OVER $5000. THIS PROBLEM ALSO HAPPENED TO ME ONCE AND HAPPENED ONCE AGAIN TO HER. THANKFULLY, NO ACCIDENT THESE OTHER TWO TIMES. RELEASING AND ATTEMPTING TO PRESS THE BRAKE PEDAL A FEW TIME EVENTUALLY MADE THE BRAKES WORK NORMALLY. THIS WAS WHEN WE FINALLY DECIDED TO GIVE UP THE LEASE BECAUSE MY WIFE AND I DID NOT FEEL SAFE DRIVING THE CAR ANYMORE. THE CAR WAS ONLY 2 YEARS OLD AND HAD APPROXIMATELY 10000 MILES ON IT. I AS A MASTER AUTO TECHNICIAN B WOULD GUESS THE PROBLEM WAS LIKELY BE CAUSED BY SOMETHING JAMMING UP IN THE BRAKE BOOSTER OR MASTER CYLINDER, BUT THE DEALER WAS NEVER ABLE TO DUPLICATE THE PROBLEM AND NEVER REPLACED ANYTHING.