NHTSA Complaint #11408375 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11408375
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	March 6, 2021
Date Filed	April 16, 2021
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

ON 9/27/2021 I BOUGHT A NEW 2020 SUBURU OUTBACK FROM CAMELBACK SUBURU IN PHOENIX AZ. WE HAVE NOW HAD TWO WINDSHIELDS CRACK STARTING FROM THE LEFT A PILLAR AND CONTINUE ACROSS THE REST OF THE WINDSHIELD IN SHORT ORDER. BOTH WINDSHIELDS CRACKED FROM THE SAME SPOT WITHOUT ANY CAUSE, IE ROCKS ETC. THE DEALERSHIP IS CLAIMING IT IS FROM ROCKS. ABSOLUTELY NOT. I BELIEVE THEY KNOW EXACTLY WHAT IS GOING ON AND ARE DEFRAUDING ME OUT OF A LEGITIMATE MANUFACTURERS WARRANTY CLAIM. I HAVE TALKED WITH MY INSURANCE AGENT AND THIS WILL BE AN ISSUE WITH THEM WITH TWO CLAIMS IIN SUCH A SHORT TIME.

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