NHTSA Complaint #11407736 — 2020 SUBARU OUTBACK

I'M CURIOUS TO KNOW IF ANYONE ELSE HAS HAD THE PROBLEM THAT I'VE BEEN HAVING WITH MY CAR. THE CAR'S CCM WOULD OCCASIONALLY FREEZE; SAY APPLE CARPLAY IS UNAVAILABLE AND RESTART; THE CCM WOULD GO BLANK, BUT STILL BACKLIT; OR JUST FREEZE ATTEMPT TO RESTART, BUT NOT TURN BACK ON RENDERING ITEMS IN THE CAR USELESS, LIKE VOICE CONTROL AND JUST EVERYTHING!! SUBARU CLAIMS THAT THERE'S NOTHING WRONG AND I JUST HAVE A GRIEVANCE. I'M NOT SURE HOW THAT'S THE CASE, WHEN THERE'S VIDEO EVIDENCE. I HAVE A LOANER CAR FROM THE DEALERSHIP, AND TURNED OFF THE DISPLAY (I DIDN'T KNOW THAT COULD BE DONE), BUT THE VOICE CONTROL WORKED IN THE LOANER THAT WAS NOT HAVING A PROBLEM AS OPPOSED TO MINE. PLEASE LET ME KNOW IF ANYONE ELSE HAS WRITTEN IN WITH THAT COMPLAINT. OF NOTE, I'VE BEEN GOING INTO THE DEALERSHIP FOR THIS PROBLEM SINCE OCTOBER 2020, AND I'VE ONLY OWNED THE CAR SINCE JUL 2020. I HAD IT CHECKED IN VIRGINIA AND OKLAHOMA CITY. I RECEIVED A LOANER CAR ON THURSDAY, 8 APR 2020, FOR THE PROBLEM ONLY AFTER I NOTIFIED THE DEALERSHIP THAT I CONTACTED SUBARU ABOUT THE PROBLEM. I RECEIVED A TEXT STATING THAT THE CAR WAS READY, BUT NO RESPONSE AS TO WHAT WAS DONE. AGAIN, I RECEIVED THE 'SOFTWARE IS UP TO DATE'. BE AWARE THAT WHEN THE SCREEN GOES BLANK, YOU HAVE NO CONTROL OVER ANYTHING, NOT EVEN VOICE CONTROL. I DID TEST THAT WHILE MY CAR WAS MALFUNCTIONING A D ALSO DISPLAYING THAT EYESIGHT AND REAR ASSIST BRAKING WERE ALSO NOT FUNCTIONAL. THIS IS A SAFETY HAZARD, BECAUSE I WAS UTILIZING NAVIGATION SINCE I DIDN'T KNOW WHERE I WAS GOING AT THE TIME. THIS IS NOT THE FIRST TIME DURING NAVIGATION THAT THIS HAS OCCURRED. ALTHOUGH I RECEIVED AN ERROR MESSAGE FROM THE CAR VIA TEXT ON EASTER SUNDAY, THE MY SUBARU APP SENT AN 'ALL SYSTEMS FUNCTIONAL' FOR 30 DAYS, BUT I JUST HAD ERRORS A FEW DAYS PRIOR. IT'S LIKE THE HEALTH REPORT IS ONLY FOR THAT MOMENT IN TIME AND NOT REALLY FOR 30 DAYS.