NHTSA Complaint #11407569 — 2018 SUBARU OUTBACK

VISIBILITY:WINDSHIELD issue reported to NHTSA

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Complaint Details

ODI Number	11407569
Vehicle	2018 SUBARU OUTBACK
Component	VISIBILITY:WINDSHIELD
Date of Incident	January 1, 2018
Date Filed	April 12, 2021
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED WHILE DRIVING 60 MPH, A SMALL ROCK IMPACTED THE WINDSHIELD AND CAUSED A SMALL CRACK. THE CONTACT STATED SHE HAD EXPERIENCED THE FAILURE ON 4 SEPARATE OCCASIONS. THE CONTACT STATED SHE HAD THE WINDSHIELD REPAIRED AT A WINDSHIELD REPAIR SHOP THREE TIMES. THE CONTACT CALLED THE LOCAL DEALER METROWEST SUBARU (948 WORCESTER ST, NATICK, MA 01760, (508) 651-2000) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

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