NHTSA Complaint #11407266 — 2016 FORD ESCAPE

JANUARY 5, 2021 WE TOOK THE CAR INTO THE FORD DEALERSHIP BECAUSE AFTER 20 MINUTES OF DRIVING THE CAR STARTED TO SHUDDER AND JERK AND HESITATE. AND THIS HAPPENED AT 50 MPH. THE CHECK ENGINE LIGHT CAME ON AND WE COULD SMELL WHAT WE THOUGHT WAS EXHAUST IN THE CAR. THEY USED THE DIAGNOSTICS AND DETERMINED THE NUMBER TWO IGNITION COIL AS BAD AND NEEDED TO BE REPLACED. THE SPARK PLUG WAS ALSO REPLACED. ALSO WHILE THE CAR WAS BEING DIAGNOSED THE BATTERY DIED AND HAD TO BE REPLACED. COST $484. ***WE WERE BACK AT THE DEALERSHIP ON FEBRUARY 8TH WITH THE SAME ISSUE. THIS TIME THEY INFORMED US THAT THE NUMBER 2 AND 3 CYLINDERS WERE MISFIRING AND THAT THERE WAS THERE WAS COOLANT INTRUSION IN THE ENGINE. I WAS INFORMED IT WOULD COST ABOUT $900 JUST TO TAKE THE ENGINE OUT AND DO FURTHER DIAGNOSTICS AND THAT THE ENGINE MAY NEED TO BE REPLACED. THEY ONLY OFFERED $375 TOWARD THE EXPENSES. AFTER SEEING ALL THE REMARKS ABOUT THE ISSUE WITH THE FORD ECO BOOST ENGINE, I HOPE THEY WILL DO A RECALL AND FIX THE PROBLEM. THE CAR IS CURRENTLY PARKED IN MY DRIVEWAY.