NHTSA Complaint #11407112 — 2018 JEEP GRAND CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11407112
Vehicle 2018 JEEP GRAND CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 67,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

WHILE DRIVING ABOUT 10 MPH IN MY NEIGHBORHOOD, THE ENGINE ABRUPTLY CUT OFF. THE "D" ON MY DASH BEGAN TO FLASH. STEERING WAS DIFFICULT AND BRAKING WAS DIFFICULT. THE CAR JUST COASTED. I WAS ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD AND PUT IT IN PARK. THEN I WAS ABLE TO RESTART THE CAR. IF I HAD BEEN ON A HIGHWAY OR A BUSY STREET, THIS WOULD EASILY HAVE BEEN AN ACCIDENT. MY 8 YEAR OLD SON WAS IN THE CAR. NOW I'M SCARED TO DRIVE THE CAR. I HAVE CALLED THE DEALER TO HAVE THEM TAKE A LOOK AT THE VEHICLE. SEEMS THIS IS NOT JUST AN ISSUE FOR ME. A LOT OF OTHER 2018 JEEPS HAVE HAD THIS ISSUE. A CAR THAT RANDOMLY SHUTS OFF WHILE IT'S BEING DRIVEN IS A HORRIFIC ACCIDENT WAITING TO HAPPEN. HOPEFULLY SOMETHING CAN BE DONE AT THE DEALERSHIP. ANOTHER ISSUE WITH THE CAR THAT MAY BE RELATED OR SEPARATE. THE RADIO IN MY CENTER CONSOL TURNS ON WHEN I START THE CAR. THEN IT FREEZES AND SHUTS OFF. THEN IT TURNS ITSELF BACK ON AND FREEZES AND SHUTS OFF AGAIN. IT GOES THROUGH THIS PROCESS SEVERAL TIME BEFORE IT WILL TURN ON, STAY ON, AND FUNCTION PROPERLY. I AM TOLD THAT IT COULD BE THAT THE CAR NEEDS AN UPDATE. I AM ALSO TOLD BY THE DEALER THAT THE UPDATE COULD RESULT IN THE CAR NEEDING AN ENTIRELY NEW RADIO.

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