NHTSA Complaint #11407050 — 2011 TOYOTA AVALON

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11407050
Vehicle	2011 TOYOTA AVALON
Component	UNKNOWN OR OTHER
Date of Incident	May 19, 2019
Date Filed	April 8, 2021
Mileage	45,636 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TELESCOPING STEERING COLUMN LOCK LOOSENS WHILE DRIVING CAUSING STEERING WHEEL AND BRAKES TO SHAKE. ADVISED MY LOCAL TOYOTA DEALER AND THEY SAID IT WAS NOT COVERED UNDER WARRANTY BUT I COULD PAY THEM TO REPAIR THE ISSUE WITH A UPGRADED REPAIR THAT TOYOTA HAS IDENTIFIED. A NOTICE WAS NEVER SENT OUT TO TOYOTA OWNERS. THIS SHOULD BE A RECALL NOTICE. SAFETY ISSUE WHILE DRIVING. SERVICE BULLETIN (#00206, NHTSA # 10019669) THEY NOW INFORM ME OF A KNOWN ISSUE WITH THE TELESCOPIC LEVER DETENT CLIP AND A TECHNICAL SERVICE BULLETIN TSB-0147-13 AND ALSO THAT TOYOTA HAD A WARRANTY ENHANCEMENT PROGRAM - ZTY TO ADDRESS IT WHICH EXPIRED IN SEPTEMBER OF 2019. I DON'T UNDERSTAND HOW THIS IS NOT A SAFETY RECALL THAT TOYOTA SHOULD CONTINUE TO STAND BEHIND.

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