NHTSA Complaint #11407004 — 2013 FORD EXPLORER

TL* THE CONTACT OWNS A 2013 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE REAR END OF THE VEHICLE WOULD SHAKE AND VIBRATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER PACKEY WEBB FORD LOCATED AT 1815 W. OGDEN AVE, DOWNERS GROVE, IL 60515-2615, WHO INDICATED THAT THE REAR SUSPENSION TOE LINKS WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE TOE LINKS HAD FRACTURED WHILE BEING TESTED AT THE DEALER. THE CONTACT WAS LATER INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 20V675000 (SUSPENSION). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.