NHTSA Complaint #11406946 — 2020 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11406946
Vehicle	2020 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	April 7, 2021
Date Filed	April 7, 2021
Mileage	16,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WINDSHIELD HAS CHIPPED 3 TIMES IN THE LAST MONTH AS OF 4/7/21 ON OUR 2020 OUTBACK, FROM EXTREMELY LIGHT AND TINY ROAD DEBRIS/ROCK STRIKES. NOW HAS A 4TH, LARGER CHIP NEAR THE BASE OF THE WINDSHIELD WITH A 18" CRACK THAT GREW OVER THE COURSE OF A FEW HOURS. ALL OCCURRED WHILE IN MOTION ON HIGHWAYS. ALL DURING MILD WEATHER. ALL WERE FROM ROCKS ALMOST TOO SMALL TO SEE. THE SAME THING HAPPENED WITH OUR 2018 SUBARU. SUBARU NOW OFFERS WINDSHIELD COVERAGE AT ADDITIONAL CHARGE. SALESMAN NOTED THAT IT WAS "BECAUSE THEY USE THINNER GLASS DUE TO THE EYESIGHT SYSTEM". THIS WOULD SUGGEST SUBARU KNOWS THERE IS A PROBLEM.

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