NHTSA Complaint #11406739 — 2014 FORD FLEX

FORD NOTIFIED MY IN MARCH OF 2020 OF AN OPEN RECALL ON THE REAR SUSPENSION TOE LINK, AND THAT I SHOULD SCHEDULE AN APPOINTMENT WITH SERVICE TO HAVE THIS TAKEN CARE OF. I TOOK THE CAR INTO THE DEALER (FUTURE FORD IN SACRAMENTO, CA) IN JULY OF 2020 AND THEY SAID THEY DIDN'T HAVE THE PARTS YET AND TO TRY BACK IN Q3. I RECEIVED A SECOND LETTER IN OCTOBER OF 2020, AGAIN STATING TO SCHEDULE SERVICE TO HAVE THE RECALL WORK PERFORMED AND WAS TOLD THEY STILL DID NOT HAVE THE PARTS. I CALLED AGAIN IN DECEMBER OF 2020 AND AGAIN IN FEBRUARY OF 2021, AND AGAIN IN MARCH OF 2021 AND THEN WAS TOLD TO CALL BACK IN APRIL. I CALLED LAST WEEK AND WAS TOLD THAT THE PARTS ARE STILL NOT AVAILABLE AND THAT THERE WAS A NATIONAL BACKORDER. AFTER CALLING SEVERAL DEALERSHIPS IN MY AREA, INCLUDING ONES THAT WERE HOURS AWAY (I WAS WILLING TO TAKE THE CAR THERE TO GET IT FIXED), I WAS TOLD THERE ARE NO PARTS ANYWHERE. I AM MOVING ACROSS THE COUNTRY (2500 MILES) AND AM WORRIED THIS PART WILL FAIL (AS DETAILED IN THE RECALL NOTICE) AND HAVE ALSO HAD TO REPLACE TWO REAR TIRES BECAUSE THEY ARE WEARING IMPROPERLY, I BELIEVE DUE TO THIS ISSUE. THE CAR IS ALSO LOUDER THAN BEFORE AND I BELIEVE THIS IS RELATED TO THE TOE LINK ISSUE AS WELL. I WAS TOLD EACH TIME I CALLED THAT MY VIN IS A "MUST REPAIR" RATHER THAN JUST HAVING IT INSPECTED TO SEE IF IT IS DAMAGED OR NOT. HOW CAN FORD ALLOW THIS TO HAPPEN FOR THE LAST YEAR+ AT THIS POINT? THIS SEEMS UNREASONABLE AND COSTLY TO ME AS I AM GOING TO KEEP WEARING MY TIRES IMPROPERLY BECAUSE OF THIS ISSUE. PICTURES OF THE UNEVEN WEAR ON THE REAR TIRES ARE ATTACHED.