NHTSA Complaint #11406662 — 2016 HYUNDAI SONATA

TL*THE CONTACT OWNS A 2016 HYUNDAI SONATA HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE). THE CONTACT WAS DRIVING AT AN UNDISCLOSED SPEED, WHEN THE VEHICLE JERKED AND STALLED. THE CONTACT DETECTED A BURNING ODOR AND SAW WHITE SMOKE COMING FROM THE EXHAUST PIPE. THE BATTERY, OIL, CHECK ENGINE AND BRAKE WARNING LIGHTS ILLUMINATED. JASON PILGER HYUNDAI (613 DE LA POINTE DR, GAUTIER, MS 39553) WAS CONTACTED AND INFORMED THAT HER OPTIONS WERE TO PUT A DOWN PAYMENT TOWARDS A TRADE IN VEHICLE OR DROP THE VEHICLE OFF TO GET THE RECALL SERVICED AND PAY FOR A LOANER VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT NOTIFIED THE MANUFACTURER AND A CASE WAS OPENED. THE FAILURE MILEAGE WAS 103,644.