NHTSA Complaint #11405730 — 2016 JEEP CHEROKEE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11405730
Vehicle	2016 JEEP CHEROKEE
Component	WHEELS
Date of Incident	March 29, 2021
Date Filed	March 31, 2021
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

WE OWN A 2016 JEEP CHEROKEE. LAST NIGHT MY WIFE WAS STRANDED WITH A FLAT ALONG A BUSY HIGHWAY. SHE ATTEMPTED TO CHANGE THE TIRE BUT COULD NOT GET THE LUG NUTS OFF. I DROVE TO THE SITE AND YES EVERY LUG NUT ON THIS VEHICLE ARE SWELLED AND WILL NOT BUDGE EVEN WITH IMPACT WRENCH. THE ISSUE I HAVE IS THIS IS A KNOWN PROBLEM AND PEOPLE ARE TALKING ABOUT IT ALL OVER THE INTERNET. YET JEEP REFUSES TO ADMIT THE ISSUE OR EVEN WARN IT'S CUSTOMERS TO CHECK THIS IN CASE YOU GET A FLAT. MY WIFE IS NOW SCARED TO DRIVE THIS VEHICLE ANYWHERE. I GET MY OIL CHANGED AT A JEEP DEALERSHIP. YOU THINK THEY COULD WARN THEIR CUSTOMERS ABOUT THIS ISSUE? YOU THINK THEY WOULD CHECK FOR THIS ISSUE WHEN WE BRING THE VEHICLE IN FOR SERVICE AT AN AUTHORIZED JEEP DEALERSHIP? WHY DID I HAVE TO LEARN OF THIS ISSUE AFTER THE FACT. WHY DID I HAVE TO LEARN OF THIS ISSUE ON THE INTERNET?

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