NHTSA Complaint #11405618 — 2011 TOYOTA HIGHLANDER AIR BAGS

Complaint Details

ODI Number	11405618
Vehicle	2011 TOYOTA HIGHLANDER
Component	AIR BAGS
Date of Incident	September 30, 2019
Date Filed	March 30, 2021
Mileage	N/A miles
Crash	Yes
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I HIT A CONCRETE POST AT ROUGHLY 30 MPH, DEAD CENTER FRONT OF VEHICLE. THE CAR WAS TOTALLED, AND NONE OF THE AIRBAGS DEPLOYED. I BROKE MY NECK DUE TO THE SEATBELT HOLDING MY CHEST AND TORSO BACK ON THE SEAT, WHILE MY HEAD MOVED FORWARD, ALL THE WAY DOWN AND HITTING THE STEERING WHEEL. THIS HEAD MOVEMENT RESULTED IN A COMPLETE BREAK OF MY C2 VERTEBRAE. THIS HAPPENED AFTER ENTERING THE LARGE AREA OF A WALMART PARKING LOT FROM THE HIGHWAY.

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