NHTSA Complaint #11404839 — 2011 FORD FIESTA

MY VEHICLE BEGAN TO FEEL LIKE DRIVING A BOAT. IT WAS SHUDDERING AND DRIVING ROUGHLY. MY VEHICLE WAS REPAIRED BY A RECALL THAT I BELIEVE REPROGRAMMED THE TCM, 14M02TSB 16-0129 WAS DONE YESTERDAY. ALTHOUGH I CAN FEEL SOME IMPROVEMENT IN THE 35 MI DRIVE HOME, IT STILL SHUDDERS AND FEELS THE SAME. THIS DID NOT FIX THE PROBLEM. MY BOYFRIEND RESEARCHED THROUGH VARIOUS SERVICE BULLETINS AND FOUND 14M01. HE THEN JACKED UP THE CAR, REMOVED THE TIRE TO GET A BETTER LOOK AND SAW THE LEAK. IT DOES NOT LEAK ENOUGH TO LEAVE NOTICEABLE MARKS ON DRIVEWAY BUT IS LEAKING. WHEN I CALLED, I WAS TOLD THAT MY VEHICLE WAS NO LONGER COVERED AS I AM JUST OUTSIDE OF THIS WARRANTY SINCE I HAVE SLIGHTLY OVER 127797 MILES AND THIS ENDED AT 100,000 OR 10 YEARS. MY CAR IS A 2011. IF I HAD BEEN AWARE OF THIS PROBLEM, IT WOULD HAVE BEEN FIXED DURING THAT TIME. SINCE THERE WAS NO CODE OR WARNING AND NO VISIBLE EVIDENCE OF THE LEAKAGE, I WAS UNAWARE. THE DEALER WHO REPROGRAMMED THE TCM WAS UNAWARE, THERE ARE NO CODES RELATING TO THIS ISSUE ON THE CAR. THEY ONLY CODE I NOW HAVE IS AN OXYGEN SENSOR OR SOMETHING CODE THAT SHOWED UP AFTER THEY REPROGRAMMED THE TCM. I BELIEVE FORD SHOULD EXTEND THIS WARRANTY FOR THESE EFFECTED CARS, THERE ARE MANY WITH THIS PROBLEM, WE HAVE RESEARCHED THROUGH THE COMPLAINTS. I WANT FORD TO COVER THE COSTS OF PARTS, LABOR AND ANY COSTS RELATED TO THE REPAIR OF THIS PROBLEM THAT THEY WERE FULLY AWARE OF. I KNOW THEY SAY THE 2 BULLETINS ARE NOT RELATED BUT I FEEL THAT THEY ARE.