NHTSA Complaint #11404755 — 2013 FORD EXPLORER

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11404755
Vehicle	2013 FORD EXPLORER
Component	SUSPENSION
Date of Incident	March 22, 2021
Date Filed	March 24, 2021
Mileage	65,550 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY 2013 FORD EXPLORER HAS ONE RECALL FOR SUSPENSION. MY VEHICLE IS MAKING CRACKING NOISES BOTH ON FRONT AND REAR WHEN I TURN OR WHEN I GO ON TOP OF A BUMP. THE PROBLEM I HAVE IS THAT I'M DEPLOYED TO COLOMBIA AND MY VEHICLE WAS SENT DOWN HERE TWO MONTHS AGO. CAN I HAVE A FORD DEALERSHIP LOOK AT MY VEHICLE AND FIX THE SUSPENSION PROBLEM IN COLOMBIA? FORD HAD DONE WORK ON MY CAR IN TEXAS A COUPLE OF YEARS AGO FOR THIS SAME PROBLEM AND THEY CHARGED ME HUNDREDS OF DOLLARS BUT THE PROBLEM WAS NOT FIXED.

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