NHTSA Complaint #11404657 — 2018 RAM 5500

ON MARCH 23, 2021, WHILE DRIVING ON THE HIGHWAY, I STARTED HEARING THE SAME HUMMING NOISE I HEARD 8 MONTHS AGO WHEN I HAD THE TRANSFER CASE PROBLEM. THIS WAS THE NEW TRANSFER CASE THE DEALERSHIP HAD PUT IN, AND ALL OF A SUDDEN THERE WAS A LOUD BANG/EXPLOSION SOUND FROM WHERE THE TRANSFER CASE EXPLODED. I WAS DRIVING AT 60 MPH AND WAS NOT ABLE TO BRAKE AS I LOST THE BRAKES AFTER THE TRANSFER CASE EXPLODED. AFTER ABOUT 30 SECONDS THE TRUCK COMPLETELY TURNED OFF AND IT STARTED SLOWING DOWN ON ITS OWN, AND AFTER NEARLY HITTING SEVERAL CARS ON THE HIGHWAY I WAS ABLE TO PULL OVER ON THE SIDE OF THE HIGHWAY. THE ENGINE WIRING HARNESS WAS DAMAGED AS WAS THE DRIVESHAFT, BRAKE LINES AND FUEL LINES. APPARENTLY THESE RAM TRANSFER CASES ARE FAULTY... EVEN THE TOW TRUCK DRIVER THAT TOWED ME TO THE NEAREST DEALERSHIP SAID HE'S HAD TO REPLACE THE TRANSFER CASE ON HIS FLEET OF TOW TRUCKS 3 TIMES, AND HIS RAM TRUCKS WERE 2019. IS CHRYSLER GOING TO WAIT UNTIL SOMEONE DIES BEFORE THEY DO SOMETHING ABOUT THIS PROBLEM THAT APPARENTLY HAS BEEN GOING ON FOR YEARS NOW?*DT