NHTSA Complaint #11320633 — 2018 RAM 5500

I HAVE A 2018 RAM 5500 AND WAS DRIVING UP THE INTERSTATE WORKING IN MY TRUCK AT POSTED SPEED AND THE TRUCK STARTED TO MAKE A VERY LOUD NOISE AND BOOM! THE TRUCK BUCKED LIKE I HAD HIT A SOLID WALL. THE TRUCKS INDICATOR LIGHT FOR AIRBAGS HAD CAME ON, BUT DIDN'T DEPLOY EVEN THOUGH I HADN'T ACTUALLY HIT ANYTHING, THANKFULLY. COME TO FIND OUT AFTER HAVING TO GET A TOW TO THE DEALERSHIP THE TRANSFER CASE HAD EXPLODED AND CAME APART WHICH MADE THE DRIVESHAFT BREAK LOOSE AND COME THROUGH THE FLOORBOARD. WHO KNOWS WHAT ALL DAMAGE WAS DONE BECAUSE THE TRUCK SAT AT DEALERSHIP FOR 6 BUSINESS DAYS BEFORE THEY EVEN MADE AN ATTEMPT TO LOOK AT IT. WHEN I WOULD CALL I WAS JUST PUSHED TO THE NEXT DAY. THEN WHEN SOMEONE HAD FINALLY GOT BACK WITH ME I WAS TOLD THAT CHRYSLER WAS WANTING SPECIFIC INFORMATION, SUCH AS MAINTENANCE RECORD , TOOLS THAT WOULD HAVE BEEN USED. I SHOULD TELL YOU THAT THIS TRUCK HAS 82K MILES ON IT, SO IT SHOULD STILL BE COVERED UNDER ORIGINAL WARRANTY. WELL, CHRYSLER HAS REFUSED TO STAND BEHIND THEIR PRODUCT. I WAS SUCKERED INTO ALL THE GREAT BOASTING ABOUT HOW TOUGH THESE TRUCKS ARE. I WAS DUMB ENOUGH THAT I'VE BOUGHT 4 RAM PRODUCTS , BECAUSE I'VE ALWAYS BEEN A FAN AND PROUD TO DRIVE A DODGE PRODUCT. WHO WOULD HAVE THOUGHT CHRYSLER WOULD HAVE THE AUDACITY TO CLAIM THEY HAD ONE OF THE BEST PRODUCTS AND THEN NOT STAND BEHIND A LOYAL CONSUMER.