NHTSA Complaint #11404242 — 2020 FORD EDGE
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11404242 |
| Vehicle | 2020 FORD EDGE |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | 8,808 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | UT |
Consumer Description
I HAD JUST ENTERED MY CAR AND WAS GOING ABOUT 45 MPH AND HAD GONE ABOUT 2 MILES WHEN I HEARD A STRANGE NOISE ON THE TOP OF MY VEHICLE I IMMEDIATELY PULLED OVER AND GOT OUT TO LOOK AND NOTICED THE WHOLE MOON ROOF OF MY EDGE HAD BROKEN AND WAS FALLING INTO MY HEAD LINER. IT WASN'T LIKE THAT WHEN I LEFT HOME AND IT IS A NEW CAR WITH ONLY 8000 MILES ON IT. FORD REFUSES TO PAY FOR THE NEW MOON ROOF SAYING THEY DON'T COVER GLASS, BUT I SHOULDN'T HAVE TO PAY FOR AN OBVIOUS DEFECT. I GOT ONLINE AND NOTICED THAT THIS IS HAPPENING TO A LOT OF VEHICLES AND THE MANUFACTURERS DON'T WANT TO PAY FOR REPLACEMENT. IS THERE ANYTHING I CAN DO TO MAKE THEM PAY FOR THE REPLACEMENT?
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