NHTSA Complaint #11403864 — 2015 JEEP CHEROKEE

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V826000 (ELECTRICAL SYSTEM, STRUCTURE) AT ANTIOCH CHRYSLER DODGE JEEP RAM (105 IL-173, ANTIOCH, IL 60002) HOWEVER, THE WATER SHIELD THAT WAS REPLACED FOR THE LIFTGATE MODULE, MELTED AND DAMAGED THE WIRING. THE CONTACT STATED THAT HIS SON NOTIFIED HIM THAT THE LIFTGATE STOPPED WORKING. THE VEHICLE WAS TAKEN TO ANTIOCH CHRYSLER DODGE JEEP RAM (105 IL-173, ANTIOCH, IL 60002) AND RAY CHRYSLER DODGE JEEP RAM (23 US-12, FOX LAKE, IL 60020) WHERE THE DEALERS INFORMED THE CONTACT THAT THEY WOULD NOTIFY THE MANUFACTURER OF THE FAILURE. THE CONTACT STATED THAT THE MANUFACTURER SENT OUT A THIRD-PARTY INSPECTOR TO INSPECT THE FAILURE. THE MANUFACTURER MAILED THE CONTACT A LETTER THAT INFORMED HIM THAT FROM THE INSPECTION, THERE WAS NO MANUFACTURE DEFECT FOUND, AND NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.