NHTSA Complaint #11403653 — 2015 JEEP CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11403653
Vehicle	2015 JEEP CHEROKEE
Component	STEERING
Date of Incident	March 11, 2021
Date Filed	March 18, 2021
Mileage	82,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

MY 4WD UNAVAILABLE SERVICE REQUIRED LIGHT CAME ON WHILE DRIVING AND A LOUD KNOCKING/GRINDING SOUND AND SENSATION OCCURRED. I IMMEDIATELY CONTACTED THE DEALER. I WAS TOLD THERE IS AN ISSUE BUT NO RECALL YET. ONCE AT THE MECHANIC, HE TOLD ME THAT MY REAR DIFFERENTIAL EXPLODED AND SHATTERED THE CASE AND THERE WAS FLUID EVERYWHERE. HE TOLD ME THAT THIS IS A KNOWN ISSUE WITH THIS MODEL AND HE HAS PERSONALLY SERVICED VEHICLES WITH THE SAME ISSUE.

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