NHTSA Complaint #11403607 — 2013 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11403607
Vehicle	2013 FORD FOCUS
Component	STEERING
Date of Incident	March 17, 2021
Date Filed	March 17, 2021
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

STEERING ASSIST ON VEHICLE INTERMITTENTLY GOES OUT. THIS HAS ONLY HAPPENED TO ME WHEN STARTING THE VEHICLE COLD. DASH READ "STEERING ASSIST FAULT. SERVICE REQUIRED." THIS HAS HAPPENED SEVERAL TIMES IN THE PAST. FORD HAS CLAIMED IT IS SOFTWARE RELATED. I'VE TAKEN IT TO THE DEALERSHIP ON MORE THAN ONE OCCASION. I AM WORRIED THAT THIS WILL HAPPEN WHEN I AM DRIVING. I AM AFRAID OF BEING STUCK OUT SOMEWHERE WITHOUT BEING ABLE TO STEER. I HAVE READ REPORTS OF THIS HAPPENING TO MOTORISTS. THIS IS A COMMON ISSUE THAT IS WELL KNOWN TO THE ONLINE COMMUNITY. FORD HAS HAD STEERING ASSIST RECALLS ON OTHER VEHICLES IN THE PAST. THIS IS AN ISSUE WHICH SHOULD BE ADDRESSED.

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