NHTSA Complaint #11403345 — 2014 MAZDA CX-9

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11403345
Vehicle	2014 MAZDA CX-9
Component	ENGINE
Date of Incident	March 12, 2021
Date Filed	March 16, 2021
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I PURCHASED A 2014 MAZDA CX NINE A YEAR AND A HALF AGO. THE OTHER DAY I WAS DRIVING AND I DON'T KNOW WHERE MY FAN GOT REALLY LOUD SO I PULLED OVER AND TURNED UP THE HEAT AND TURNED OFF ANY AC. ALL THE SUN STEAM STARTED COMING OUT OF MY ENGINE AND THE CAR DIED. AFTER TOWING IT TO THE LOCAL DEALERSHIP I WAS TOLD THAT I HAD TWO OPTIONS. I COULD EITHER BUY A BRAND NEW CAR OR PAY $13,000 TO HAVE IT REPAIRED. APPARENTLY THE WATER PUMP BROKE AND THE ENGINE SEIZED UP. I HAD ABSOLUTELY NO WARNING. NO LEAKING, NO CHECK ENGINE LIGHT, NOTHING' I LATER FOUND SEVERAL REVIEWS SAYING THIS WAS AN ISSUE WITH THIS MAKE & MODEL. I STILL OWE OVER $16,000 ON THIS CAR AND NOW I HAVE TO GET A NEW CAR.

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