NHTSA Complaint #11403307 — 2017 JEEP CHEROKEE

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11403307
Vehicle	2017 JEEP CHEROKEE
Component	EXTERIOR LIGHTING
Date of Incident	March 12, 2021
Date Filed	March 16, 2021
Mileage	81,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

FACTORY INSTALLED TOW PACKAGE SIGNALS WHERE NOT ACTIVATED. HAD TO BRING TO DEALER AFTER TRYING TO SAFELY USE A TRAILER. DEALER HAD TO CONTACT JEEP STAR/BCM. TO ACTIVATE THE SYSTEM. DEFECT HAS PRESENT FROM DAY ONE, DID NOT HAD A REASON TO USE THE SYSTEM UNTIL NOW. DEALER ALSO DID NOT DETECT IN THE PRE-CUSTOMER RELEASE OF THE VEHICLE.

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