NHTSA Complaint #11402846 — 2021 VOLKSWAGEN TIGUAN

ON 12MAR2021 WE TOOK POSSESSION OF OUR 2021 TIGUAN R-LINE IN WHICH WE PURCHASED NEW FROM VW CHATHAM ONTARIO CANADA. ON 13 MARCH 2021 WE WERE DRIVING HOME AROUND 8PM ON HIGHWAY 21 AT A SPEED OF 85 KILOMETRES TOWARDS THAMESVILLE, ONTARIO, TEMPERATURE WAS 2 DEG CELSIUS, WINDOWS WERE ROLLED UP SUNROOF CLOSED AND SUNROOF SCREEN WAS COMPLETELY OPEN WHEN ALL OF A SUDDEN A LOUD BANG EAR RINGING HAPPENED AND THE DRIVER MY FIANC AND I WERE COVERED IN SMALL PIECES OF GLASS. WE IMMEDIATELY PULLOVER AND LOOKS UP AND FOUND THAT THE FRONT PANORAMIC SECTION OF THE SUNROOF HAD EXPLODED. I AM 100% CERTAIN THAT A ROCK DID NOT CAUSE THIS AS THE ROAD WAS EMPTY NO OTHER CARS. MY FIANC WAS EXTREMELY RATTLED AND VERY UPSET. I OPENED THE DOORS TO SEE IF ANY FOREIGN OBJECT WAS INSIDE THE VEHICLE AND NOTHING WAS PRESENT. THE AMOUNT OF GLASS INSIDE THE VEHICLE WAS SIGNIFICANTLY LESS THEN THE AMOUNT OF GLASS MISSING FROM THE SUNROOF. WE CLOSED THE SUNROOF SCREEN AND DROVE HOME ANOTHER 4 KILOMETRES. WHEN WE ARRIVED HOME WE PULLED THE VEHICLE INTO THE GARAGE AND INSPECTED THE SUNROOF. WHAT I SEEN WAS VERY DISTURBING AS THE GLASS REMAINING WAS BILLED AWAY FROM THE VEHICLE CONFIRMING THE GLASS EXPLODED AWAY FROM THE VEHICLE NOT INTO THE VEHICLE.