NHTSA Complaint #11402786 — 2016 HONDA PILOT

TWO MAIN PROBLEMS: 1) VEHICLE WON'T START AND DISPLAYS "KEYLESS START SYSTEM ERROR". HONDA ISSUED A RECALL RELATED TO THIS ISSUE AND LOCAL DEALERSHIP REPLACED ENGINE START/STOP SWITCH ASSEMBLY. PROBLEM AND ERROR MESSAGE RETURNED AGAIN 3 DAYS LATER. ON RETURN TRIP TO THE DEALERSHIP, THEY TRIED TO BLAME IT ON A WEAK (5 MONTH OLD) BATTERY. (I TESTED BATTERY AT 3 DIFFERENT AUTO PARTS STORES AFTER TRIP TO DEALERSHIP; BATTERY TESTS AS GOOD AS NEW). COUNTLESS COMPLAINTS REGARDING THIS ISSUE ON INTERNET MESSAGE BOARDS, OWNERS' MESSAGE BOARDS AND HONDA SERVICE BULLETIN (20-117) HAS BEEN ISSUED. CHANGING THE START/STOP SWITCH DOESN'T APPEAR TO SOLVE THE PROBLEM IN ALL VEHICLES. 2) PROBLEM WITH ENGINE NOT AUTO RE-STARTING AFTER GOING INTO AN AUTO IDLE STOP. HAS HAPPENED MULTIPLE TIMES WITH MY VEHICLE, INCLUDING TWICE WHILE ATTEMPTING TO NAVIGATE THROUGH AN INTERSECTION DURING START AND STOP TRAFFIC. HIGHLY UNSAFE SITUATION. I'M NOT AWARE OF ANY RECALLS ON THIS ISSUE, BUT NUMEROUS HONDA TECHNICAL RESEARCH & SUPPORT GROUP 'DEALERSHIP ONLY' MESSAGES HAVE BEEN ISSUED REGARDING THIS PROBLEM. TESTING AT THE LOCAL DEALERSHIP COULDN'T LOCATE ANY PROBLEMS. I TURN OFF THE AUTO IDLE STOP FEATURE IMMEDIATELY WHEN USING THE VEHICLE TO KEEP FROM GETTING STUCK IN TRAFFIC AGAIN.