NHTSA Complaint #11400118 — 2018 FORD F-150

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11400118
Vehicle 2018 FORD F-150
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I PURCHASED IT BRAND NEW IN OCTOBER 2018, DOORS WOULD RANDOMLY FLY OPEN WHEN CORNERING. I BROUGHT IT IN THERE WAS A RECALL IT WAS FIXED. THEN WHEN IT IS BELOW 30 DEGREES MY REAR SENSOR DRIVERS SIDE WOULD SHOW A STEADY RED AND BEEP WHEN THERE WAS NO DANGER. THE DEALER TOLD ME THAT THERE IS MOST LIKELY MOISTURE IN THE SENSOR BUT WOULD NOT REPLACE IT. THEN AT 41,000 MILES MY ENGINE BLEW A ROD. THEY TOLD ME I WAS NOT CHANGING OIL FREQUENTLY ENOUGH. I CHANGE MY OWN OIL. I PROVIDED RECEIPTS FOR OIL BUT THEY WOULD NOT WARRANTY IT, I PAID $15,000 OUT OF POCKET TO HAVE A NEW ENGINE INSTALLED. I CALLED FORD CORPORATE AND AFTER FOUR MONTHS OF INVESTIGATING THEY HAD THE DEALER REFUND MY MONEY. THEN AT 43,000 MILES I WAS ON VACATION AND THE SUNROOF WOULD NOT CLOSE. I BROUGHT IT TO A LOCAL DEALER WHO SAID THERE MIGHT BE SOMETHING IN THE TRACK BUT THEY WOULD NEED THE TRUCK FOR 4 DAYS AND I WAS LEAVING THE NEXT DAY. I BROUGHT IT TO MY LOCAL DEALER UPON RETURN AND THEY CHARGED ME $4,300 TO REPLACE THE ENTIRE PANORAMIC ROOF RAILS AND CHASSIS. MOST RECENTLY MY 10 SPEED TRANSMISSION WAS SHIFTING VERY HARD AND IN THE WEEKS FOLLOWING THAT A CHECK ENGINE LIGHT CAME ON. I CALLED ANOTHER LOCAL DEALER BECAUSE I HAD LOST ALL CONFIDENCE IN THE DEALER I PURCHASED THE TRUCK NEW FROM. THEY TOLD ME THAT THE WIRING HARNESS FOR THE TRANSMISSION WAS NOT PROPERLY SECURED AND CHAFING CAUSED IT TO RUN THROUGH AND CAUSE FALSE AND INTERMITTENT SIGNALS. THEY TOLD ME BECAUSE IT WAS NEGLIGENCE ON THE DEALER WHO REPLACED THE ENGINE. I WOULD HAVE TO GO AFTER THEM FOR THE $800 FIX. THE SAME DEALER WHO REPLACED THE HARNESS CALLED ME LATER THAT WEEK WHILE WAITING FOR THE PART, TOLD ME THAT IT WAS NOW THE TRANS VALVE CORE. THEY REPLACED IT AND IT IS HAS NOT CHANGED ANYTHING. THEY ARE CURRENTLY WAITING ON DIRECTION FROM FORD. I HAVE BEEN IN A LOANER OR RENTAL FOR WELL OVER 90 DAYS CUMMULATIVLEY. UNNACCEPTABLE!

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